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The Sr Specialist, Franchise Tech Systems plays a critical role in supporting franchisees and internal teams by ensuring the seamless operation of appointment-based point-of-sale (POS) systems across a multi-brand environment.
This role is responsible not only for delivering high-quality technical support, but also for owning designated systems or brands as a subject matter expert, managing escalations, and proactively identifying opportunities to improve processes and system performance.
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The Vice President, Customer Strategy, Analytics & Retention at WellBiz Brands is a senior executive who builds and leads the enterprise customer analytics and insight practice across five brands. This leader defines vision, sets P&L-aligned goals, hires and develops data, analytics, CRM, and digital capabilities, and manages direct reports, agencies, and a larger matrixed team to drive member growth, retention, and lifetime value. They partner closely with brand leads, Finance, Franchise Operations, and Product to surface and validate customer insights (cohorts, migrations, LTV, psychographics), translate those insights into franchise-ready playbooks and local activation, and oversee CRM, 1:1...
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WellBiz Brands is looking for a highly motivated and self-driven Sr. Manager, Real Estate & Construction to provide project management and construction support for all new and existing locations across the WellBiz Brand portfolio. This person will be responsible for guiding franchise owners through the site development process, which includes working with vendors, supporting the architectural and permitting process, reviewing construction drawings, sign renderings, general contractor schedules, and bids, vendor quotes, site photos, and managing project files and other administrative tasks. They will work cross-functionally and ensure each location is built to brand standards. This...
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The Director/Sr. Director of Communications & Project Management leads franchisee, internal, and external communications across all WellBiz brands, ensuring consistent, transparent, and timely messaging to franchisees, employees, industry partners, and consumers. Own franchisee communications strategy and execution, oversee crisis and PR management (including media relations, legallyapproved reactive statements, and reputation protection),
drive crossfunctional coordination, and provide project management oversight for the Marketing organization.
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The SVP, Head of Supply Chain leads the strategy, performance, and profitability of the Wellness and Vitality Exchange (WAVE) business unit. WAVE is the centralized sourcing, distribution, and product platform supporting more than 700 franchised locations across the WellBiz Brands portfolio.
This leader is responsible for the end-to-end supply chain, including sourcing, procurement, vendor management, distribution, inventory planning, and customer experience. The role focuses on scaling the WAVE platform through operational excellence, strong...
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The Training & Education Specialist is responsible for facilitating training support to Service Provider Trainers in locations within the WellBiz company. The scope of practice includes, but is not limited to, body waxing, lash services, skincare, massage therapy, and hair styling. This role supports franchisees and their teams pre- and post-location launch as needed. This position will work in tandem with the Director of Operations and the location Service Provider Trainers to ensure the ongoing training processes are followed in the locations.
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WellBiz Brands is looking for a proactive, tech-savvy problem solver who enjoys helping others succeed. As a Franchise Support Specialist, you’ll be the first line of support for franchise owners and studio managers across the WellBiz portfolio of brands, ensuring they have the tools, guidance, and support they need to run their businesses smoothly.
In this highly customer-centric, cross-functional role, you’ll provide first-level support across a...